1.1 Hosting Service - Any shared, reseller, virtual, or dedicated space used to store and distribute content on the web.

1.2 Additional Services - Any product or service considered an "addon" to a primary hosting service, or which covers the one-time fees for additional work performed by a HOSTKIM staff member.

1.3 Resource Usage - All resources allocated to the customer to enable the storage and delivery of web content within a hosting service. This includes, but is not limited to, disk space, memory, processes, and bandwidth.

1.4 Subscription - The duration (monthly, quarterly, biannual, annual) applicable to the purchased service.

1.5 Client Area - A client account management interface for managing the billing of hosting, domain names, or additional services purchased, including invoices, contact details, and domain registrations.

1.6 AUP - Acceptable Use Policy, which defines the usage limits for each service.

• •Company : HOSTKIM 

• •Last Name, Name : BOULKHORS SAID 

• •Registered office address: App 8, Imm 147, GH7A ESSAADA 2, HY 

• •MOUHAMMADI, AGADIR. MOROCCO. 

• •General Manager: BOULKHORS SAID 

• •RC : en-cours Agadir 

• •Patent: 49205158 

• •IF: 53298817 

• •RIB : en-cours 

• •ICE : 003579829000073 

• •E-mail: admin@hostkim.com 

• •Website : hostkim.com 

• •Tel: 00 212 620 854319 

3.1 Payment - Activation of any domain name, hosting, or additional service is dependent upon HOSTKIM receiving payment of the fees indicated on the website or any other documentation or custom quote provided to the customer. Subsequent payments are due on the anniversary date of the subscription period in advance for the service of the following subscription period. All service fees are indicated in the product description or will be communicated to the customer before payment is required for any custom quote or service ordered by phone.

3.2 Setup Fees - The customer agrees to pay in advance and in full any non-recurring amount necessary for the initial deployment of the purchased hosting service. These fees are indicated as setup fees in the service description or will be disclosed in any custom quote prior to any server provisioning, equipment acquisition, or installation by HOSTKIM.

3.3 Recurring Fees - All subscriptions for domain name and hosting services provided by HOSTKIM are recurring in nature, and the customer agrees to pay all recurring fees listed in the service description in advance on each anniversary date to confirm the renewal of their service.

3.4 Non-Refundable Fees - Certain fees paid to HOSTKIM are considered non-refundable due to the nature of the product or service purchased, and this includes, but is not limited to, the following:

4.1 Money back guarantee - HOSTKIM offers a 30-day money-back guarantee for shared hosting or reseller services.

4.2 Refunds - All payments made to HOSTKIM are non-refundable, unless the refund period is applicable and the refund request is made within 30 days of the service activation date. One-time setup fees and additional charges are not refundable, except when ordered hosting or additional services cannot be provided by HOSTKIM. When an ordered service cannot be provided but an alternative service is provided instead, all applicable one-time setup fees remain due. Refunds are not provided automatically and must be requested by the customer within 30 days of the cancellation request.

Refunds for payments made through PayPal or international credit cards are made to the issuing PayPal account or the bank account linked to the international card used for payment.

For all other payment methods (Moroccan bank card, Tasshilat, cash, bank transfer, and bank deposit), the refund is made to the customer's balance and is viewable in their client area. The balance can be used to pay for new orders.

4.3 Disputes - All disputes relating to overcharges or billing must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in HOSTKIM's sole discretion, is a valid charge under the provisions of these terms of service, you agree to pay HOSTKIM an "administrative fee" of a minimum of 500 MAD and a maximum of 1500 MAD.

4.4 Cancellation of the service by the customer - Cancellation of Service by the Customer – HOSTKIM provides a recurring and continuous service that will remain active until its expiration date. A proforma renewal invoice is generated in the customer's account fifteen days before the due date. If the customer does not make the payment, the service is automatically suspended. The customer may request cancellation at any time through their client area, choosing between immediate cancellation of the service or cancellation at the end of the subscription. If a cancellation request is submitted, no renewal invoice is generated.

4.4.1 No Cancellation Fee - HOSTKIM does not charge cancellation fees and does not refund prepaid fees unless the money-back guarantee is applicable.

4.4.2 No Access to Account - If the customer wishes to cancel a service and cannot access their client area for any reason, the customer must contact HOSTKIM by phone or support ticket to obtain the necessary login information or instructions for submitting a cancellation request.

4.4.3 Customer Data - In the event of a successful cancellation of a hosting service, all data stored in the canceled service will be deleted. HOSTKIM provides no guarantee that customer data will be recoverable once the cancellation process is complete.

4.5 Service cancellation by HOSTKIM - HOSTKIM may cancel the customer's hosting service for any breach of these terms of service or terms of use without prior notice. HOSTKIM provides no guarantee that the customer's data will be recoverable once the cancellation process is complete.

5.1 Account Owner - The primary email and contact information of the account holder in the client area is considered the legal owner of the account. Individual hosting or additional services associated with an account are controlled by the account owner, and modifications and updates to an account's information can only be made by the account owner or their authorized additional contact. The account owner is established at the time the account is created. The contact details of an account owner must be those of a real person. It is not permitted to use fictitious or "fake" names for the contact details of an account owner. Accounts containing fictitious or "fake" names and contact details that do not reflect the contact details of a real person may be suspended or terminated without notice.

The legal holder of a domain name registered with HOSTKIM is the default account owner or the contact indicated by the account owner during domain name registration.

5.2 Account Information - The customer warrants that all information provided to HOSTKIM is truthful, correct, accurate, and up-to-date and that the person designated as the account owner is 18 years of age or older and is legally empowered to act and enter into this contract as a customer or on behalf of the customer.

5.2.1 Maintaining of Account Information - The customer is responsible for maintaining the contact information provided on their account, and failure to maintain up-to-date contact information does not guarantee exoneration from fees, late fees, or warnings issued by HOSTKIM.

5.3 Authorized Additional Contact - The account owner may add and authorize one or more additional contact persons to act on their behalf.

For any additional contact added to an account to request account modifications, the authorized additional contact must be set up as a sub-account with their own login information and have appropriate permissions. If the authorized additional contact is not enabled as a sub-account, the contact will only have limited permissions to support a service and will not be able to request changes to the hosting or domain name configuration.

5.4 Account transfer - The account owner role can be transferred to another authorized additional contact or an HOSTKIM customer by contacting our support team.

5.5 Account Closure - An account will automatically be marked as inactive when no active hosting or domain name or additional service is being operated under the account. The customer retains access to this account and can use it at any time to review their order or service history, or to order a new service.

6.1 Domain registrations - Successful domain name registrations that have completed the registration process and are considered active by the domain registration office are final and cannot be canceled or refunded. Some domain extensions may require additional information to complete registration, and HOSTKIM provides no guarantee that a requested domain registration will be confirmed by the registration office. It is the customer's sole responsibility to check which information is required to register a particular domain before placing a domain registration order.

In cases where additional information is required by the registration office to validate the registration of a domain name, HOSTKIM will contact the customer to request it. If the customer does not respond within the deadlines or if the registration office refuses to validate the domain, the fees are refunded according to the refund policy described above.

6.2 Domain transfers - Domain transfers generally take 5 to 7 days once the final authorization has been received by the domain registration office. HOSTKIM does not have the power to expedite a domain transfer and cannot provide any guarantees regarding the time required to perform a transfer. The customer must ensure that all contact information is up-to-date with the current domain registrar and that the appropriate transfer codes have been obtained before placing a domain transfer order with HOSTKIM.

6.3 Domain renewal - Domains must be renewed before their expiration date to avoid suspension. Multiple notifications are sent to the customer to inform them of upcoming domain renewals starting from 60 days before the indicated expiration date. HOSTKIM has no control over maintaining an active domain name once it has reached its expiration date and is not responsible for the inaccessibility of a website because the customer has not renewed their domain name.

6.4 Specific conditions related to the reservation of .ma domain names

6.4.1 Obligations and rights of the applicant/holder

7.1 Support Limits - HOSTKIM provides technical support to its direct customers only and does so in accordance with the support limits it has defined. HOSTKIM's support is designed to help customers use and connect to the hosting service and does not extend to diagnosing or resolving issues related to the coding of a website or web application hosted in the customer's hosting service. Technical support is provided through the support means displayed on the website, namely: by phone during working hours or by support ticket 24/7. HOSTKIM cannot provide remote assistance services, and the support team cannot remotely connect to the customer's workstation under any circumstances.

7.1.1 Support for customer's clients - HOSTKIM does not provide direct technical support to the customer's clients. Resellers, affiliates, server clients, and customers who have multiple individual hosting accounts under a single client account should not advise their clients to contact HOSTKIM directly and should instead contact HOSTKIM on behalf of their client. HOSTKIM is happy to assist with any support questions that fall within the scope of our support limits when requested by the direct customer.

7.2 Advanced support - When HOSTKIM can and agrees to provide advanced support to the customer, additional service fees may be required for this intervention. Advanced support fees are payable in advance based on the time estimated by HOSTKIM for the additional task to be performed. HOSTKIM does not guarantee that a problem or task will be resolved within the estimated time, and if additional time is needed, the extra advanced support time will need to be paid before any additional work is performed.

7.3 Responsibility for content and ccount activity - The customer is solely responsible for the content stored and served by the purchased hosting service and the activity of any script or email service created as part of the hosting service. The customer must maintain the security of all account and application or script passwords and ensure that all scripts within the hosting service are free of malicious content that could harm any part of HOSTKIM's infrastructure, other customer accounts hosted by HOSTKIM, or the external systems of visitors viewing the hosted content.

7.3.1 Acceptable Use - The customer must ensure at all times that they comply with HOSTKIM's Acceptable Use Policy and must not host content or allow any account activity that violates the AUP. Violations of the AUP are governed by the following conditions:

7.3.1.1 First Violation - When HOSTKIM determines that a hosting service has violated any element of the AUP, the customer will receive an email warning informing them of the violation. The hosting service may, at HOSTKIM's discretion, be subject to a temporary suspension pending the customer's written agreement to refrain from any further violations.

7.3.1.2 Second Violation - When HOSTKIM determines that a hosting service has committed a second violation of any element of the AUP, the hosting service will be subject to immediate suspension or termination without any further notice.

7.3.1.3 Service Suspension or Cancellation - HOSTKIM reserves the right to suspend the customer's access to the hosting service if, in HOSTKIM's judgment, the customer's service is the source or target of a violation of any of the conditions of the AUP or these terms of service. If inappropriate activity is detected, all accounts of the customer in question will be disabled until the end of the investigation. Prior notification to the customer is not guaranteed, and in extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the duration of the hosting service suspension.

7.3.2 Web applications - The customer must ensure that all web applications used on the hosting service are secure, patched, and updated. Open-source applications are vulnerable to attacks via exploits in the software, and the software developers generally provide updates when vulnerabilities have been detected. It is the customer's responsibility to install all updates/patches to maintain application security. If the customer lacks the necessary skills to perform the updates, they will need to engage the services of a web developer capable of assisting them.

7.3.3 Maintaining compatibility - The nature of shared hosting environments and server applications such as Apache, PHP, and MySQL is that they are constantly updated to maintain stability, performance, and security. Keeping web applications patched and updated ensures both the security of the website and data and is also essential for maintaining compatibility with changes to server applications. HOSTKIM regularly updates all server applications, and it is the customer's responsibility to maintain the installed web applications to ensure compatibility with the latest stable and supported versions of all server applications.

7.4 Resource usage - All hosting services purchased have a variety of resource limitations applied in accordance with the applicable plan associated with the service. It is the customer's responsibility to ensure that their hosting service does not exceed the allocated resources and to upgrade their service if it is determined that more resources are needed to ensure the proper functioning of a hosting service.

7.4.1 Resource abuse (excluding dedicated server customers) - HOSTKIM implements resource restrictions per account on all shared hosting, reseller, and VPS services that vary from plan to plan. In addition to these restrictions, customers must not:

• •Using 50% or more of allocated CPU resources for more than 60 seconds. 

• •Running unattended, server-side processes at any time on the server. This includes any daemons, such as IRCD. 

• •Operating an account on any shared or reseller server for the purpose of storing files whose content is not related to the operation and delivery of their web applications or that could violate HOSTKIM's AUP. 

• •Running any type of indexing software on any shared or reseller server. 

• •Running any software that interfaces with an IRC (Internet Relay Chat) network. 

• •Running any type of binary torrent application or tracker or participating in any illegal file-sharing activity. 

• •Running cron jobs on a shared or reseller server with intervals of less than 5 minutes. 

• •Running excessively large MySQL databases on shared servers or reseller accounts. Databases with an excessive number of MySQL tables (over 1000) or larger than 1GB in size can negatively affect server performance and are strictly prohibited. 

• •Running any MySQL query longer than 15 seconds on shared or reseller servers. MySQL tables must be properly indexed and regularly updated to ensure that individual tables do not contain an excessive number of rows. 

• •Storing multiple backups of a hosting account on a shared hosting server. Backup archives created by a server's backup tools are designed to be downloaded off the server to maintain off-site backups. Making backups that contain other backup archives can result in a heavy load on storage arrays and is strictly prohibited. Any hosting service that has multiple backups on the server may be suspended by HOSTKIM until the backups are removed. 

• •Storing files larger than 100MB that are not used for the website's needs. Hosting space must not be used as a storage or archiving system for files. All content must be used on the website. 

• •Generating backups on shared or reseller hosting for accounts consuming more than 15GB of disk space. You must first contact technical support, and then a backup will be generated for you. 

• •Retaining emails in the trash for more than 30 days. Emails that have been kept in the trash for more than 30 days will be automatically deleted. 

• •Using excessive VPS resources due to poor configuration. When a client has a self-managed or managed VPS, we may make minor configuration changes without notice if that server's configuration negatively affects other VPS servers on the same host. 

• •Storing files in the cPanel trash. When files are deleted via the cPanel file manager, they are temporarily stored in the Trash folder. This folder containing deleted files will be automatically cleared every 30 days. 

7.4.2 Inodes - Each file and directory hosted on HOSTKIM servers uses 1 inode, and accounts considered to be using an excessive number of inodes on shared or reseller servers will need to upgrade their hosting service or remove files. For shared and reseller hosting services, an inode count of 250,000 or more is considered excessive and a cause of performance issues in the environment. We recommend maintaining an inode count below 100,000 per account for optimal performance. For VPS hosting, an inode count of 4,000,000 or more is considered excessive.

7.4.3 Bandwidth and Data Transfer Monitoring - Bandwidth and data transfer are monitored in various ways across our range of services. Details are provided below:

Shared hosting and reseller plans that include "unlimited" bandwidth are monitored only for high usage. This is done to ensure that services using large amounts of bandwidth do so in accordance with our terms of service.

All bandwidth is monitored on a calendar month cycle and may not match the exact billing cycle of the service.

Alerts to customers are sent to the contact email address registered in the file before any fixed bandwidth quota is reached. It is the customer's responsibility to contact HOSTKIM to apply an appropriate upgrade or addon for the concerned service to cover any additional usage beyond the fixed plan quota.

For reseller hosting plans with fixed bandwidth quotas, exceeding the assigned quota will result in the suspension of the reseller service and all sub-accounts until the plan is upgraded with additional bandwidth. To purchase additional bandwidth, the service must be upgraded to the next plan that provides sufficient bandwidth to meet the reseller's needs.

For VPS plans with fixed bandwidth quotas, exceeding the allocated quota will result in the suspension of the service until the plan is upgraded with additional bandwidth. To purchase additional bandwidth, the service must be upgraded to the next plan that provides sufficient bandwidth to meet the reseller's needs.

7.4.4 Bandwidth Abuse - HOSTKIM reserves the right to shape, suspend or terminate the service of any customer causing stability or performance issues for other customers on the HOSTKIM network. HOSTKIM reserves the right, in a situation where a customer's traffic results in non-viable costs for its business, either to charge the customer at a viable rate (plan/rate change) or to suspend/terminate the service.

7.5 Media Streaming - HOSTKIM does not allow media streaming on any of its hosting plans. Customers who wish to provide media streaming services must use our dedicated server plans. Services that do not comply with this clause are immediately suspended without prior notification.

7.6 Obsolete offers - HOSTKIM reserves the right to upgrade a customer's account if the contracted offer has become obsolete and is no longer listed on the HOSTKIM website. The customer is notified by email, and the change applies from the due date following the account upgrade.

8.1 Third Party Applications and Licenses - HOSTKIM may provide access to additional third-party software and/or services ("Third-Party Products") through resellers or other commercial agreements that HOSTKIM has established with certain providers ("Third-Party Providers"). Unless otherwise indicated, the customer understands that technical support for third-party products is provided by HOSTKIM and not by the third-party provider. Neither HOSTKIM nor any third-party provider makes any representation or warranty, express or implied, regarding third-party products. The customer expressly acknowledges and agrees that their use of third-party products is at their own risk and that these third-party products are provided "as is" and without representation or warranty of any kind from HOSTKIM or a third-party provider, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, accuracy, or completeness of responses or results, correspondence to description, or non-infringement of third-party rights. To the maximum extent permitted by applicable law, neither HOSTKIM nor any third-party provider shall be legally liable for any damages, whether direct, indirect, or consequential, arising from the use or inability to use a third-party product. The customer agrees to comply with the terms of any applicable license and/or end-user subscription agreement for third-party products, and the customer will be fully responsible to third-party providers and/or HOSTKIM regarding any inappropriate use of these third-party products or violation of license agreements with them and/or applicable end-user subscription agreements.

8.2 Microsoft Licenses - When licenses for Microsoft software have been purchased by HOSTKIM, the customer agrees to comply with Microsoft's license terms, and if usage licenses are purchased, it is the customer's responsibility to ensure they accurately report and obtain the appropriate level of usage licenses for their uses as stated in Microsoft's license terms.

8.3 Google Licenses - When licenses for Google software have been purchased by HOSTKIM, the customer agrees to comply with Google's license terms, and if usage licenses are purchased, it is the customer's responsibility to ensure they accurately report and obtain the appropriate level of usage licenses for their uses as stated in Google's license terms.

8.4 Features availability - HOSTKIM does not guarantee that all features available in a third-party product will be supported or made available to the customer. It is at the sole discretion of HOSTKIM to determine which features are enabled and whether HOSTKIM will provide assistance for the use of the enabled features.

9.1 Disclosure to Law Enforcement - HOSTKIM's AUP specifically prohibits the use of our service for illegal activities, and the customer agrees that HOSTKIM may disclose any information about the customer, including assigned IP numbers, account history, account usage, etc., to any law enforcement agent who requests it in writing without further consent or notification to the customer. HOSTKIM reserves the right to immediately terminate any hosting service found to be hosting content and conducting activities of an illegal nature.

9.2 System and Network Security - Users are prohibited from violating or attempting to violate the security of the HOSTKIM network. Violations of system or network security may result in civil or criminal liability. HOSTKIM will investigate events that may involve such violations and may involve, and cooperate with, law enforcement authorities to prosecute users who are involved in these violations. These violations include, without limitation:

Access to data not intended for this user or connection to a server or account that this user is not authorized to access.

Attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

Attempting to interfere with the service to any user, host, or network, including, without limitation, by means of overloading, "flooding," "mail bombing," or "crashing."

Falsifying the header of a TCP/IP packet or any part of the header information of an email or a message sent to a newsgroup.

Undertaking any action to obtain services to which the user is not entitled.

9.3 Limitation of Liability - HOSTKIM does not guarantee that any hosting or additional services provided will be error-free or uninterrupted. HOSTKIM will not accept any liability for costs or losses incurred by the customer that result from:

the use or inability to use a HOSTKIM service;

any errors, faults, omissions, interruptions, defects, or delays in operation or delivery;

unauthorized access to HOSTKIM's data or services;

suspension or termination of services due to violations of the AUP;

suspension or termination of services due to legal obligations.

9.4 Indemnification - The customer agrees to indemnify HOSTKIM from all claims, liabilities, losses, costs, and claims, including reasonable legal fees claimed against HOSTKIM, which may arise or result from the use of any hosting service provided.

9.5 Modification of these Terms - HOSTKIM reserves the right to modify, update or change these terms of service without prior notice. When changes are made that may impact the customer's use of a HOSTKIM service, the customer will be informed by email using the primary email contact details within an account and the continued operation by the customer of any hosting or additional services constitutes acceptance of these terms of service.

ICANN Applied Terms and Conditions:

10.1 Can I promote HOSTKIM on social networks?
Yes – Facebook, Instagram, and all other platforms are full of potential users. This could be very interesting during promotions with the exceptional offers that we propose. However, you are not allowed to create, promise, or promote offers that we do not offer and outside of promotion periods. Moreover, in accordance with our affiliate terms, we prohibit the use of coupons or any other reference for non-existent discounts.

10. 2 Can I buy traffic/use paid media to promote HOSTKIM?
Yes, but keep in mind that you are not allowed to bid (in regards to online advertising, pay-per-click or pay-per-impression campaigns) on keywords and phrases containing the "HOSTKIM" brand, or variations or misspellings of the brand term, in paid media campaigns on search engines. You are also not allowed to use HOSTKIM website(s) as display URL in paid advertisements and create a direct link or redirection to HOSTKIM website(s).

However, we have no objection if you run paid advertisements (without using HOSTKIM brand terms) to generate traffic to a page on your website that contains a HOSTKIM affiliate link.

10.3 Can I promote HOSTKIM using email marketing techniques?
Yes, you can. Email marketing is an excellent strategy to reach out to people who are not always available. Be creative on the topics you address to maximize your conversions. You can also communicate offers that we propose during the relevant periods, but at no time can you propose offers that are not eligible or set up in advance by us and according to the appropriate periodicity. In addition, in accordance with our affiliate terms, we prohibit the use of coupons or any other reference for non-existent discounts.

10.4 Is there promotional material available to use to promote HOSTKIM?
You can access all marketing resources directly from your affiliate dashboard.

10.5 A sale was made without my affiliate link. Can I still get the commission?
HOSTKIM tracks your affiliate link sales. Transactions made without an affiliate link will not be attributed to you.

10.6Do I need multiple tracking links for my campaigns if I change geographical area?
It's not necessary. HOSTKIM has global conversion capabilities. This means you can use one tracking link for all your marketing campaigns, and we will credit you for any sale, regardless of the geographical area in which the sale was made. This simply means you would get credit for all HOSTKIM sales initiated through your tracking link.

10.7 Can I refer my own business?
No. You may not refer yourself under any circumstances. This includes any website in which you have a majority, exclusive, or equitable interest as well as the company for which you work.

10.8 Can I purchase a plan on behalf of a customer?
No. The payment method must always belong to the client, who must also be the owner of the customer account at HOSTKIM. Any referral where payment is made using a payment method controlled by/belonging to the affiliate would be considered a violation of our affiliation terms.
If you wish to manage payments on behalf of your client, consider hosting your client's sites on your own HOSTKIM accounts and billing them separately. Keep in mind that this means you would be managing your client's hosting and not receiving affiliate commissions. If you are an agency interested in this type of model, check out our Multi-site hosting plans.

10.9 Can I place my affiliate link on a third party traffic source?
No. It is prohibited to send traffic to HOSTKIM directly from a third-party traffic source. Referrals must be made from original content hosted on the affiliate's website(s), original video content hosted on third-party video hosting platforms, or direct professional referrals made by the affiliate to their professional network.

10.10 I just made a recommendation, but it wasn't acted upon.
The HOSTKIM affiliate dashboard can take up to 24 hours to display a new referral, so give it some time. To view your conversions, log in to the dashboard and go to "Reports" -> "Referral statistics".

If your referral does not appear after 24 hours, you can claim it by writing to "affiliation@HOSTKIM.com" within 14 days of the referral date. Sometimes, the customer you refer does not use the affiliate link correctly, the cookie does not trigger, or another interruption occurs. In these cases, please contact us. You will need to provide certain information so that our team can investigate further and confirm that you should receive credit for the sale.

Last update: May 20, 2024.